Technical Support Specialist

C-Team’s is an Ottawa-based global leader in the development and delivery of International cargo logistics management solutions.

C-Team is looking for talented professional to join our growing company.

Technical Support Specialist (Full-time):

The Technical Support Specialist provides technical support for C-Team products and internl infrastructure.
Main responsibilities include:

• Provide ongoing and timely technical support to global customer base in an effort to identify, document and resolve customer’s technical issues
• Collaborate with other internal resources (development, testing, sales support) to ensure accurate and timely solutions are provided to clients
• Quality Assurance testing of all releases using VMWare environment
• Support for automated installation routines and client updates using a variety of remote access services
• Internal network administration including Windows servers, Kerio Connect Mail Server, VMWare Test Platform and knowledge base/issue tracking software.
• Perform internal system backup and recover functions
• Other duties may include web site maintenance, technical documentation, technical assessments of new tools and software.

Qualifications

• Minimum of two (2) years experience in a front line client technical support role in a software, system integration or equivalent environment
• Demonstrated knowledge and experience performing Network management
• College diploma or University Degree in technology field or equivalent work experience.
• Demonstrated knowledge and experience solving software implementation issues in both Windows and Web-based environments
• Demonstrated experience in a quality assurance testing of Windows software in a VMWare environment.
• Strong verbal and written skills. English essential. Other language skills an asset
• Microsoft Certification or equivalent experience/training an asset
• Knowledge of the Freight Forwarding and/or International Logistics an asset.